Anne Ashworth
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Suddenly Massimo Dutti is at the forefront of a trend, a new departure for this chain that does not follow fashion as intensely as Zara, the largest of its siblings in Inditex, the Spanish clothing colossus. Credit-crunch chic, the by-product of the economic difficulties, is all about beautiful, moderately-priced clothes that stay in your wardrobe for several years, the kind of thing that Massimo Dutti supplies in its 430 stores worldwide.
Competitors in this sector - whose signature garment is the sexy yet timeless caramel-coloured leather jacket (yours for £175 at Massimo Dutti) - include Banana Republic, the Gap group's offer for those who yearn for Ralph Lauren but do not have the lucre.
Banana Republic opened its first UK outlet last week on Regent Street. But Massimo Dutti is also expanding. The latest store made its debut earlier this month in the new extension of Canary Wharf's Cabot Place West mall. A branch of Zara stands next door, bigger and splashier, as if declaring its status as Inditex's favourite child with its 1,144 stores.
I have seldom set foot in a Massimo Dutti since my first Chain Reaction visit to the Kensington High Street store in the summer of 2006. Zara's ever-changing stock appeals to the weakness for novelty. But on a miserable afternoon a week ago, my colleague Judith and I were being so buffeted by the breeze that we slunk into the nearest shop to the mall entrance - which just happened to be Massimo Dutti.
We found a retail sphere where classic does not equate with elastic waist; the impeccable skirt suits in grey and navy (jackets, £110-£135 and skirts, £55) were for those who put in the time in the Pilates studio.
The steel and glass interior was minimalist, but minus some of the chill factor; there were fresh flowers, for example. Judith and I could not stop saying “Oh, isn't that lovely!” at pieces such as the safari jackets (£135) with matching skirts (£55), the belts (£25-£35) and the navy double-breasted cardigans (£79). OK, so we did go to Zara as well, but purely for comparison. On this occasion, Massimo Dutti put its sister in the shade; maybe its time has come.
The links in the chain
Sales at Inditex were €8,196 million in the year to February 2007; net income was €1,002 million
Retail is detail
Layout: understated yet welcoming 9/10
Staff: smarter than the average assistant 7/10
Changing rooms: less immaculate than the rest 6/10
Bags: elegant 8/10
Overall score: haute luxe for the middle-income market 9/10
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Bluewater, Bromley, Kingston staff are extremely helpful. Just experienced the opposite in Knightsbridge, women's section, basement. TWO of the staff were very! Manager Maria and AM, Ramiro, were out - now "not available". Need signage as happened last week to someone else. Staff fallen over too
MCA, Welling, UK
Hi is there a massimo dutti store in new York as I can't seem to find one!
Geraldinehayes, Manhattan, USA
Massimo Dutti, Canary Wharf
Impressed with quality of items and purchased several
Staff,did not know percedure for selling window displayed goods
Next day phoned me three times eventualy said yes its
for sale.
I arrived at store, wasted my time, told item not for sale damaged
Edna Braeger, london, uk
I was in their Bromley shop on the weekend and I was very impressed with their range of men's clothes. I'm not really into shopping but they had a range of what appeared to be very well made, not massively expensive but very nice things.
My wife bought a very nice angora cardigan.
Pete, London,
In Spain rich people mix Dior with Zara, like princess Elena. That's really chic. In Italy Zara is becoming really famous and fashionable. For me British female are more conservative, maybe because of the weather, with all these suits, but not the Spanish women, the secret is to mix formal and casual.
Michel, Madrid, Spain
I am an expat living in Spain who regularly shops in the likes of Zara and Massimo Dutti. I love the fashion, quality and above all the price of what they offer and would never resort to the "cheap, overpriced tat" that UK high street stores such as Topshop, Warehouse etc offer. Viva España! Another reason to stay in Spain!
Mary, Malaga,
In Spain Zara is the uniform of the trendy 15-20 year old but Massimo Dutti is for the stylish 20-45 year old woman with limited budget. It translates the Spanish sense of style 100% but this may be too conservative for the British female, who is more rebellious and quirky (but never chic).
Paulina, Rotterdam,