Nicola Copping
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“I want something in my wardrobe I can wear in two years’ time,” says Kate Bostock, executive director for clothing at Marks & Spencer. Don’t we all. Let’s face it, we’re bored with designer copies, our feet are blistered from £3 plastic shoes and we’re increasingly aware of the ethical ramifications of sweatshop separates. And so is one of the most influential women on the high street.
Bostock, the equivalent of a prophet in the fashion Holy Land, admits her own wardrobe is undergoing a seismic shift. “Beautiful fabrics and detail are more important to me now than the fast fashion of two years ago.” Watch out: this means it’s only a matter of time before we all feel the tidal force of a sartorial sea change on the high street.
Gone is the attraction to quick and cheap fashion, says the woman tipped for the top when Sir Stuart Rose steps down. And quite right, too. Can you envisage the 50-year-old female buying director in front of the board, wearing a body-conscious designer knock-off, perspiring through a thin layer of scratchy synthetic fabric, and hobbling in £5 Primark pumps? It’s worse than imagining Jeremy Paxman in his underpants. Well, almost.
Investment dressing, the knight in shining armour on the retail horizon, is an attractive style proposition that sits comfortably in the current economic framework. Buying timeless and well-made clothes is tantalising after half a decade of high-speed, low-quality turnover. Yes, women are feeling the effects of the credit crunch, but an economic downturn has a comparatively small effect on the act of shopping. Women will shop even if the world threatens to explode on entering a changing room. It’s just how they shop that differs.
Marks & Spencer commands 12 per cent of the womenswear market in the UK, making it a microcosm of the wider consumer picture. According to Bostock, shopping habits really are changing: “M&S customers are more discerning than ever. Clearly, they are very conscious of budgets. It is important that when they are shopping they find something that excites them, that makes them feel they have to have it. Equally, customers are asking more and more for wardrobe staples, for quality they can invest in. That has been quite a step change, and it moves very much into the M&S territory.”
A sense of relief is discernible in Bostock’s voice. Finally, a change in shopping habits that suits the volatile behemoth of the British retail sector, and a new in-store collection, Autograph Essentials, that meets these demands. Given the recent slump in M&S sales, a range that appeals to the faithful and draws in a new discerning customer is a glimmer of light in an unpredictable future.
Bostock puts Autograph Essentials into the “buying less and investing better” bracket. It includes the classic white shirt, trouser suits, shift dresses and a trench coat: a core uniform made of long-lasting, luxurious fabrics that defies the whims of trends.
Luxury has not always been synonymous with M&S; in the past it has been criticised for the overuse of synthetic fabrics and poor fit, but here marks the change. “We have introduced new suppliers that are typically making top designer collections,” says Bostock. Hold on a minute. Suppliers who manufacture for designers? Now you’re talking. “All our customers know that luxury fabrics cost more. Our ladies are happy to pay for it, they told us. They said, don’t give me the synthetic blends, give me the real thing.”
So how much will they pay, and does the Essentials collection feel markedly different from other ranges? Prices range from £45 for a shirt and £50 for a dress, up to £169 for a trouser suit. The cut of the trousers is flattering on the bottom (the key litmus test), a ruffle-front shirt feels more Reiss than conventional M&S, and the suit jackets have the all-important nipped-in waist that pull them out of Matalan territory and more towards McQueen. It is unashamedly more sophisticated than most of the other ranges in store.
What comes as the biggest surprise is Bostock’s honesty about the timing. Credit crunch plus wardrobe essentials equals perfect strategic planning, right? Wrong. “If I am honest, it’s coincidental. The evolving high street is driven by the customer; this is the way the customers were feeling. Slightly by accident it seems to have landed at the right time. But I suppose that’s because we have worked together on it and recognised what people are looking for.”
Bostock can thank her focus groups for the tip-off (M&S has customer feedback groups situated across the country), and the high street would do worse than to follow suit. Shoppers want quality essentials, and they are prepared to invest in them. Who better to offer advice? After all, isn’t the customer always right? Fortunately for Marks & Spencer, Kate Bostock already knows this.
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We have all wondered what on earth has happened to M&S over the years but this makes things a lot clearer. They have given up competing with the high street, but are aiming at becoming a poor woman's Jaeger, Give me fun sexy clothes from Zara any day (and I am 50)!
Suzie Donaldson, Brighton, England
Obviously you haven't been reading the article, lovies. This is a new range (stress the word new) so should be better than the mediocre/naff product of late.
I thought guys were supposed to be the ones bad at paying attention to what a woman says.
John, Leeds, UK
I often look at the web site to see what's what and the Autograph range does look good especially the jewelled swimwear.
Caroline, Tunbridge Wells,
I would not wear most of their clothes if they were given to me free. They are boring, plain and frumpy, no tailoring, interesting detail and no nice materials or patterns. Per Una is mostly glistening synthetic materials in shapeless baggy ethnic styles. M&S should pension off their buyers!
Susanne Dunlop, Uxbridge, England
I have to admit that M&S Autograph have got better but there isn't any real sense of quality for me I'm afraid. The colours are generally garish and an ill fitting fit. Unfortunately all of the trousers and jackets, have the same style and fit. Not a patch on Zara or Reiss design team.
Kallan, London, UK
I haven't bought much in M & S for years Anything I buy is usually from the men's department, last year a classic sweater and a shirt. The quality and colours are better. I would like to see more classics and less "leisure wear".
JDY, Athens, Greece
Agree that women are keen to invest in clothing that will stand the test of time. However, women also want to invest in clothing that looks special and makes them feel special. The average woman will not invest in a garment hanging on a rail with 20 of the same. M&S need to focus on key basics.
Marian, Kent, UK
She has little to impress:
- garms have a very poor fitting
- too much synthetic
- inferior cotton & wool used - garms old after 3 washes, etc.
M&S sells only in UK because customers accept to look odd and outdated, her policy - buy now & use 2 years.
She can not sell in Germany, Italy, France, etc
savo, london, uk
But if she is so clever, why are the company's results so bad?
howardinmk, Milton Keynes, UK