Damian Whitworth
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I had arrived in Calcutta in the early hours of the morning and was taken to a smart guest-house owned by a corporation I had come to write about. The porter, who had to be woken up to show me to my room, insisted on carrying my bags up several flights of stairs in suffocating humidity. He showed me in and then started to hover. I had been in such a rush that I hadn’t picked up any Indian currency and was now in the embarassing position of trying to explain that I didn’t have a single rupee to offer as a tip. “Nothing?” said the porter scornfully. “I’m sorry,” I said and then compounded the offence by asking for a bottle of water.
I could understand why he might be put out, but I was taken aback by his hostility as he stomped off and brought back the water without a word. My previous experiences of Indian service had been wonderful. I would never have expected such a breakdown over the small matter of being caught without the cash for a tip.
But the world is changing. The culture of tipping is spreading fast and gratuities are now expected in countries where they were previously unheard of or, at least, not generally expected. In China, where traditionally tipping was seen as a capitalist mechanism that promoted inequality, the practice is taking off ahead of the Olympics next year.
The growth of tipping worldwide is driven by business and leisure travellers from the West, particularly America, where tipping is a crucial component of the economy worth an estimated $26 billion (£12.9 billion) a year.
Tipping is said to have originally stood for “To Insure Promptitude”, but these days the tips we pay out are a reward for the competence and charm with which a service is provided. Or so we think.
Michael Lynn, an associate professor of Consumer Behaviour at Cornell University, has been studying tipping behaviour for 20 years. His research into what motivates people to tip found that, although the majority of people say that they tip to reward good service, the correlation between the quality of the service and the size of tips is, in reality, minimal. Whether or not the sun is shining on any day affects the size of tips as much as the quality of the service. Tips are influenced to some extent by the rapport between a waitress and her customers, but, in the vast majority of cases, people simply give the standard percentage and do so to ensure that they win the approval of the waitress and those in their party and to make them feel better about themselves.
A few decades ago Americans paid tips similar to those in Britain now – about 10 per cent. Now the trend is upwards, says Lynn. “A tip of 15 to 20 per cent is neutral. There is upward pressure. People are trying to buy social approval.”
The etiquette of tipping in Britain is fraught with perils. Although modern tipping is thought to have originated in Britain, as a nation we are not generally very generous tippers. Lynn is more tactful. “You just don’t have the same norm.” Americans are the biggest tippers, while in Japan, Iceland and New Zealand there is very little tipping. Lynn puts Britain around mid-table.
I’m a particularly anxious tipper, partly because I spent a few years in America, where restaurants carry signs that read “Tipping is not a city in China”, and the huge number of occasions where one is expected to tip left me in a state of uncertainty when I came back to Britain. The result is that I tend to overtip.
In the US, come the holiday season (Christmas to us), I was rebuked by friends when they discovered that I hadn’t given a handsome bonus to each of the guys who delivered three different newspapers to my door each morning. Every year a hairy fellow emerged from the woods of Virginia in a pickup truck and delivered a stack of firewood to my porch. I paid him. But apparently I was also supposed to tip him. That may have explained his sullenness.
Websites such as Bitterwaitress.com and gossip columns in the US take great delight in naming and shaming mean, and praising generous, tippers. No doubt they pay decent tips for the tip-offs. The custom has spread to Britain. Earlier this year Prince William and friends on holiday in Switzerland were exposed for leaving a tip of just 1 per cent: Fr10 on a Fr1,000 bill. Perhaps they got confused with their arithmetic.
In restaurants in Britain it is now fairly standard practice for an optional service charge, usually between 10 and 12.5 per cent, to be added to the bill. This has become the norm because, according to The Times’s restaurant critic Giles Coren, “British people are stingy and don’t tip. In America, unless the waiter spits in the soup, they tip.
“You could say reasonably ‘I don’t approve of this service charge. I will just tip on the basis of the service you give me.’ ” He hasn’t quite had the courage to do that yet.
The problem, he says, is that most of the time the service charge is used to make up the staff’s wages and is not shared among them as an extra bonus on top of the wage. “I think that is dishonest.”
He will sometimes ask waiting staff if the service charge is paid directly to them by management and, if it isn’t, he will ask for it to be taken off the bill and he will then pay the waiting staff the tip in cash.
Some restaurants include a service charge and then, when the credit card bill comes, leave a space for an additional tip. Coren regards this as very cheeky. If the service is good he will add a little tip on top of the service charge. But then he worries that the waiter will think that he hasn’t noticed that service is included and that “I tip really stingily. So then you have to ask ‘is service included?’ and flash the fiver.”
Coren says that the whole percentages system is also wrong. “Why should the girl who is working really hard in Pizza Express get a fiver on a £40 bill when the waitress at Le Gavroche could get a ten per cent tip of £60?” He suggests it might just be better to tip a tenner regardless of the total bill.
One of the most awkward tipping scenarios can be in the hairdressing salon. If you’re a bloke paying £16 to the barber and you’re feeling generous you might hand over a £20 note and walk out of the door feeling like a particularly munificent monarch. It seems that it is trickier for women: do you tip the stylist and the colourist and the girl who washes your hair? And how much?
Hari Salem, The Times’s hair expert, has simple advice: “Tip well or don’t tip at all. The worst thing is to tip badly. It doesn’t go down too well.” Failure to leave a tip at all is “no problem. The only time you are disappointed is if you get a bad tip. That’s a bit of an insult.”
In general, clients at his south Kensington salon tip 10 to 15 per cent to the stylist and a similar amount to a colourist, with £2 to £5 to the girl who washes their hair. It would be regarded as a faux pas to tip the owner if he cuts your hair.
More tricky tipping dilemmas: do you tip the pizza delivery-boy when the pizza is late? It is probably the fault of the kitchen so it seems harsh to punish him, but then I lean towards the view that it seems ludicrous to pay anything extra for poor service. Lynn says he would pay a tip but possibly smaller than normal. What about the guy who lurks around in the lavatory in certain flash restaurants, waiting to spray soap on your hands and to make sure there is no funny business going on in the cubicles? It’s hard to imagine a more miserable job, but my harsh view is that I cannot possibly fork out a quid to a bloke who is standing behind me making me feel nervous while I’m peeing.
It can be risky to refuse to tip a taxi driver. I once told a cabbie that I couldn’t give him a tip because he had taken a completely bizarre and circuitous route to my destination “We’re not f****** geniuses,” he said and then wrote on the receipt: “No tip w****r.”
I hate those moments when you can see the meter ticking round and as you get close to your destination it has reached £9. If you carry on it is going to be very close to £10 meaning you will either have to give no tip or break into another £10 note just for the gratuity. So you tell the driver: “Actually, it’s fine if you just drop me here.” A short walk and an 80p tip is certainly preferable to completing the journey and having an awkward tip situation.
“It’s a funny old business, tipping,” says Bob Oddy of the Licensed Taxi Drivers Association. “I think it’s fair to say you are disappointed if you don’t get a tip but these days not surprised. When I started 40 years ago everybody tipped. You could go a whole week, even more, without someone not tipping. And the proportion of the tip was higher than it is now. The average fare was four shillings (20p) and nine out of ten people would tip one shilling. Nowadays, although the majority tip, a significant minority don’t tip.”
He estimates this to be as much as 40 per cent. The average fare during the day is £7 or £8 and people tend to round up rather than tip a percentage. “If that’s £7.20 up to £8 that’s quite nice. If it’s £7.80 and they round up, not so nice. I think a possible reason is that a different type of person takes a cab these days. A more mixed clientèle perhaps. When I started people would say ‘Take a bob for yourself, cabbie.’ Maybe it was patronising, but, patronising or not, you usually got a tip.”
That goes to the heart of the matter. In the US there are no hang-ups about tipping. In Britain we get in a terrible tangle over what is appropriate. I once spent a wonderful couple of days on Kangaroo Island in Australia. But I now cannot think of the trip without groaning inwardly at my failure to give my terrific guide the cash for a few beers. You see, I was worried that he might be insulted. I should just have offered. If in doubt, tip.
A mistake not to tip
One of the mistakes that foreigners make is to tip sparingly or not at all because service is generally included – 15 per cent in the case of all restaurants and cafés. The French do not tip generously by American or British standards, but even when the service is included, they leave some extra cash to show their appreciation.
In cafés and restaurants where service is adequate or good, it is normal to leave up to about 10 per cent on top of the bill (which already includes the 15 per cent for service). Taxi drivers do not expect big tips. Rounding up the fare is usually fine. Hairdressers and their assistants do expect solid tips. The assistants often don’t have much other income.
Delivery boys (for pizza and other services) normally receive a couple of euros. Hotel doormen need a euro or two for hailing a cab, and the same for bellboys delivering baggage. Theatre ushers still expect to be tipped. Give them one or two euros.
Meaner than the English
The ground rule is to tip for all personal services, apart from those performed by bosses. The question is how much, and the Germans seem to be pretty mean compared with the British.
Restaurants do not usually levy a separate service charge and waiters are badly paid – €1,000 a month take-home is usual. You should tip 5 to 10 per cent.
If you are a regular customer you should tip at the upper end of the range as this will guarantee you a good table the next time. If you are a tourist on a quick trip, and you are not overwhelmed by the charm of your waiter, then 5 per cent is appropriate.
For drinks, round up. Germans are always meaner than tourists on this. They often consider it excessive to round up on a €2.40 coffee and give €2.70 rather than €3. Serving staff do not take this amiss.
If you travel first class on rail, the ticket inspector will offer to bring you food from the restaurant car. Since he is functioning as a waiter, you can tip him.
ROGER BOYES
Tipping through the ages
For feudal landlords the toss of a coin to a scrofulous peasant was a way of ensuring a safe passage, but tipping in its present form began in English coffee houses in the 16th century. There, if you wanted speedy service, you tossed a coin into a brass urn unsubtly marked “To insure promptitude” – notice the first letters of each word.
The practice of tipping ahead of service spread to pubs and became a way of demonstrating affluence, Sharon L. Fullen explains in The Complete Guide to Tips & Gratuities: a Guide for Employees Who Earn Tips. At the same time, household guests began to tip lowly paid servants, footmen and valets, though once servants began to expect the reward, the incentive to provide good service evaporated.
In America tipping emerged after the Civil War but encountered opposition from those who disliked patronage. As William R. Scott put it in a polemic in 1916, the tip is the price that “one American is willing to pay to induce another to acknowledge inferiority”. Anti-tipping campaigns led to six states banning it but today the tip is non-negotiable throughout the country.
Unncessary guilt trip
It used to be generous to slip a 10 rupee note to a hotel porter or a taxi driver but as India’s economy has grown, so has the tendency for the footmen of the service sector to turn up their noses at the face of Mahatma Gandhi on the second-smallest denomination note. In a five-star environment, tourists often feel embarrassed into giving 100 rupees, which is a little more than a quid. But it is an unnecessary guilt trip. Tipping is not expected. Handing out a sum that 800 million of the population would struggle to earn in a day is furthermore culturally insensitive. In most situations, 10 rupees hits the right note.
ASHLING O’CONNOR
Service is a new thing
Russia is relatively new to tipping, service being one of the many decadent Western activities frowned upon in the Soviet Union. Soviet-era habits and a Russian penchant for suffering mean that many staff still regard service with a smile as demeaning to their soul.
A typical restaurant tip is 10 to 15 per cent, though customers in cheaper places round up the bill to the nearest 100 rubles (£2). Rich Russians routinely splash money around at elitny bars and clubs, but tough feis control door policies ensure that bouncers never let in the sort of people who might blab about it to the papers.
One café on Moscow's touristy Arbat recently included a 15 per cent service charge on its English-language menu, but left it off the Russian version. Staff explained that it was because “foreigners don’t tip”.
TONY HALPIN
Less is more
Japan is, pretty strictly, a no-tipping culture — at least in the mainstream retail and services industry. Providing good service is simply regarded as a matter of pride by the Japanese, and they believe that there is a sort of social awkwardness inherent in then letting the customer calculate the value of good service. Bear in mind also, of course, that things remain very expensive in Japan, so most people feel that they have paid a full price for whatever it is that they have received.
The word chippu is sex-industry code for the money required to upgrade a “regular service” (eg, a massage) into an all-out sexual service.
You don’t tip in restaurants, bars, hairdressers, taxis. A sushi delivery man came to the house a couple of days ago. I told him to keep the change, but he flatly refused and handed over whatever it was (about £2, I guess). Golf caddies tend to be tipped, but in the form of presents which they can later redeem for cash at a set exchange rate at the golf-club shop. It is regarded as a bit low to simply hand them cash.
LEO LEWIS
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Tipping does not mean "to insure promptitude". Ensure is spelt ensure not insure (funny that). Don't be fooled by this common mistake.
Go look up any decent English dictionary (I find Oxford publish a good version every couple of years).
Bruce Thomas, London, UK
Not all states have the same laws as California, Mr Roberts. As a waitress at a reasonably priced restaurant in Texas, I made about $2.15 an hour, with the expectation that my tips would take me up to minimum wage and beyond. We had to pay 5% of every check back to the restaurant for the busboys, bartender, etc, and got to keep whatever else we earned. The management made no inferences about credit card versus cash tips - and we honestly preferred cash - since there was no record of the income, we normally rounded down when reporting our taxable income.
Vickie, Dallas, Texas
does that mean to say that you are expected to tip at ... the supermarket, the petrol station, on the bus ... it sounds a bit like monopoly gone wrong ... do not pass go, do not collect £/$200 and go to jail ... don't forget to tip!
Simon, Hobart, Australia
Nigel Roberts - a minimum wage case has just been heard in the UK where it was confirmed that tips do count towards the minimum wage. These staff were only being paid about 2GBP per hour by the restaurant, but were earning very good money through tips. This was held to be legal.
There's no doubt that tips are a way that service providers make a hidden charge to their customers, although it falls unevenly. It's a scam.
No, 'tip' doesn't stand for âTo Insure Promptitudeâ. That is a silly idea.
Frank Upton, Solihull,
The one I would like help with is the flunky who shows me to my hotel room. I usually do my best to prevent this, but there are times when it is unavoidable. Am I really supposed to tip someone to show me how a light switch works? Bear in mind I don't let them carry my luggage. At the end of my stay, am I supposed to tip the housekeeping staff? I hear from Americans that I am. If I have left the room more or less as I found it, is this really necessary? Advice gratefully received.
For the record if there's service on the bill I pay it but never pay more and deliberately write "included" in the tip box on the credit card receipt. I am prepared to go this far, but roundly reject the idea that I am supposed to second guess the employment arrangements of the waiting staff and pay them in cash, which of course I don't want to do as that's why I'm paying by credit card in the first place. As to the amount, it varies. In New York it is 18.5%, or 20% rounded down to the nearest dollar.
Alex Johnson, London, UK
I never tip poor service. My boss doesn't give me my bonus if I don't deliver exceptional performance, and if my work was poor I would expect to not remain in his employ for very long. However, I do tip - really good service gets a really good tip, average service gets a pretty average tip. That seems reasonable.
One particularly unpleasant waiter asked if I was going to leave a tip as we left and hadn't added a tip to our bill. I told him "wear a clean shirt, use some deodorant and give your customers good service". He wasn't amused, but the people at the next table picked up the £5 they'd just left! He got the message, but if people tip as a matter of course he would never have done so. That's what's wrong with the US way of tipping - it's the customer who is made to feel guilty for not tipping rather than the service provider who didn't deliver what they were being paid for.
Brian, Farnham, UK
My concern is not fully explored in t his article, although the writer began to do so namely the fact that the custom of tipping is spreading to places where is was not to be found before. We all understand the US hospitality industry labour market and hence the need for tipping which is properly factored into what staff earn. However, in India, Mexico and other places where tips are now demanded and where this was not previously the case, what are we given to understand about. What about continental Europe where tipping is not expected for a variety of reasons linked e.g. to the job security of waiters e.g Spain, Italy the fact that it may sometimes seem demeaning
K, Brussels,
We had our team dinner in a restaurant in Atlanta last week. The service for the 14 of us was provided by one waiter who, needless to say, couldn't cope. Drinks were forgotten, starters arrived for some whilst main courses were being eaten by others, etc.
When I suggested to the manager that he shouldn't embarrass himself by levying the 18% "service charge" mentioned in the menu, his reply was "I hope you'll tip!" Having completely missed the point of my argument, he still expected payment for service we hadn't received
Andrew, Harpenden,
Why should I care what a German waiter is making? Does anyone care if I am paid well enough in my office job?
Just can't remember when someone gave me a tip for a consultation (which is how I make a living).
The whole tipping 'tradition' is spreading so fast because it's such a convenient way to overcharge.
G, Vilnius,
why do we have to pay extra for a straightforward commercial transaction? If people are in low paid jobs it is not our responsibility to increase their pay it is the bosses'
As W. R. Scott put it above, it mainly makes the tipper feel big.
As a pensioner I am not in a position to pay out 10 pound tips.
billcarr, turku, finland
I must agree with Claire: The concept of the compulsory tip is an effect of stingy and mean employers who ought to pay their employees a decent wage instead of dropping the responsibility in the lap of the customer.
A tip is a token of appreciation and therefore it is my privilege NOT to leave a tip if the service is crap - or to leave a handsome tip if the service is exeptionally good.
JK Hansen, København, Denmark
I always tip waitresses and waiters: but then I have worked in a restaurant myself and know all about the mystery of 'le tronc'.
Dectora, London, UK
I think that there is a common misperception of the service charge as somehow being a tip. It is not a tip. It is price of the service element of your dinner out. If this was not added to your bill as a service charge it would be added to the price of each individual dish. As it is not, and it is usualy exressed to be discretionary, the service charge does not attract VAT.
I think the average restaurant punter needs to understand that the service charge almost never goes directly to the waiter. Likewise removing the service charge and paying in cash will result in the waiter being forced to pay the cash back into the pot (and usually answer questions about why the punter wanter the charge taken off). Unless the service was terrible, pay the service charge.
If the service was particularly good then you should tip on top of service. When you pay a hairdresser you are paying for a service, but you still tip on top. Why not tip a waiter on top of service.
Jonathan Hall, London, England
At the Sanderson Hotel in London I had to twice go to the bar myself to buy champagne, despite trying to get waiter service. The barman tried to add on a service charge to my credit card bill - it was over £30 for just passing me the bottle. I refused and told him and anyone earshot why.
Elizabeth , Sydney ,
My problem with the service charge is that VERY often, you'll receive appalling service and still be expected to pay! And yes, whilst I'm well aware I can ask for it to be removed from my bill, I just can't bring myself to do so. Example, on a recent trip to Charlotte St, I went to the bar and ordered two Vodka Tonics... The barman poured double measures of Belvedere (which I did not request) and when I went to give him a £20 note he said 'i'll give you a bill' and proceeded to present me with a bill for £22! I was lost for words, paid the bill and then cariied the drinks back to my table! Where was the service???
Sam, London,
As a former waitress I am strongly of the opinion that waiting staff should only be tipped if the customer received good service. I had several heated discussions with my (mostly Italian) colleagues who believed that it ought to be mandatory. Tipping should be discretionary, or in the case of large parties, customers should be notified upon booking of a service charge.
As for sharing tips with kitchen staff - this was done to a certain limited extent but as they received larger salaries and annual bonuses it does not exactly encourage a team spirit of "share all"
Ruth, Glasgow, Scotland
Mr Robers (aka *Big Time Lawyer*)
You are mistaken. Many firms are topping up to the minimum wage using tips from customers. A large high street coffee shop among them.
Please see:
http://www.inthenews.co.uk/money/finance/news/food/waiting-staff-in-tips-protest-$1140628.htm
Not a lawyer, Bristol,
Wrong, Stan. Legal minimum wage is legal minum wage. Restaurateurs cannot pay less than that. I am an emploment attorney who owns several restaurants, so I think I know whereof I speak.
And paying cash rather than adding it to your credit card does the waiter no favors, as the boss looks at his chits and sees an employee who received no tip and infers it means the employee gave bad service. Or that the waiter is stiffing his colleagues. Result: employee gets fired. How is that supposed to make him "really happy".
Once you've been here a while you'll figure it out.
Nigel Roberts, San Franciso, CA
What I found surprising in Britain was you just do not tip in bars. I, coming from the Czech Republic, would tend to round the price of my drink but the bar staff would just insist on returning all the change. In Czech, you even round the prices in stores and supermarkets, something people in Britain would never do. I'd experienced several weird looks before I realized it.
jana, Prague, Czech
Tipping really irritates me. Why should Joe Public effectively pay the wages that an employer is too stingy to pay him / herself? I work in an office and none of my clients tip me to basically do my job and you can be sure that I would be out of a job if I were rude to a client because they had not seen fit to recognise my quality service by leaving a tip. And I totally disagree with leaving taxi drivers anything as where I live at least, their average take home salary is almost twice the national average.
Claire, Jersey, Channel Islands
In America waiters are paid below minimum wage (legally) because it's assumed that tips (which are supposed to be reported to the gov as income) will more than make up for the rest.
Waiters are also expected to give some of their tips to the rest of the staff - cooks, bus-boys etc who would not normally get tips. A smart waiter will keep these others happy as their performance can affect his tables.
Generally speaking 15-20% is standard in cities in restaurants; diners or coffee shops will be lower as a rule.
To make a waiter really happy tip in cash rather than writing it in on a credit card slip.
Stan(expat), US,
I don't have an issue tipping where wages are low and it is more than a supplement that the person is earning. I find it offensive that I should be obliged nay forced to tip where the service is ordinary at best. Thankfully in Australia tipping is optional and I hope that it stays that way.
remember that giving a tip is often like charity in that it doesn't necessarily end up where you want it to end up!
Simon, Hobart, Australia
My wife and I recently travelled to India and found that almost everybody expected to receive some sort of gratuity even when they had provided nothing of value. On our way back to Australia we spent a week in Hanoi, Vietnam and had a wonderful guide who really made our visit interesting. He refused to accept any tip at all saying " It has been my pleasure to be able to show you my country". An amazing contrast between the two experiences.
Malcolm, Sydney, Australia
If I go in to M&S to buy a dress, I know from the start what it is going to cost me and I can take it or leave it. Why can't this apply to the service industry? Staff should be paid what the job is worth, then if we can't afford it we know in advance. It would remove a lot of stress and angst.
Individual exceptional service should be recognised by compliment. You do a job for the money - you do it really well out of pride.
P Robbins, Cornwall,