Carol Midgley
Win tickets to the ATP finals
Reasons why you should never buy an extended warranty, part 4,637: Allan Sturgess, 36, a chap from Blackpool, recently bought an £800 television from Comet and, possibly suffering a random bout of insanity, then paid £360 for insurance, no doubt with a salesman in a nasty nylon tie punching the air as he left.
Eight months later, his telly went on the blink, but Allan was not dismayed. He had his trusty warranty, see. So he returned to the store and politely asked for a replacement. No, said the staff. Why, asked Allan? The fault was not covered because he hadn’t installed the set correctly. It was “tough luck” and he’d have to buy another. This is when Allan lost his temper slightly and returned with a hammer, smashing a £999 TV. Six days later he came back again and destroyed five more showroom TV sets. I do hope they were insured. But something tells me there would be some get-out clause concerning maniacs with hammers.
Anyway, magistrates have given Allan an 18-month supervision order for criminal damage, but to me he is still the moral victim. Because who among us has not fantasised about garrotting the salesman who tries to flog us a £10 insurance policy for a £30 toaster? And when you say no, either shakes his head in a “you sad loser” way or refuses to accept your answer and dry-humps your leg until you give in?
I’m increasingly convinced that all types of insurance and guarantees are secretly a dystopian conspiracy to send us all mad. I took out an expensive extended warranty on a car once and when it broke down six months later was told by the garage that – jeez, would you believe it! – by rotten luck the one part that had perished happened not to be covered and, ooh, I must be jinxed.
This week I bought a hairdryer. Nothing flash – Remington, £19.99 – but in order to “register” my FREE GUARANTEE! (aren’t all new products guaranteed by law anyway?) there was a form containing no fewer than 21 questions, which became so gratuitously nosy I thought they might ask whether I’ve ever enjoyed dogging. How much do I earn? What’s my husband’s date of birth? How old are our children? Are we detached, semi or terraced? In what month do we renew home contents, buildings and car insurance? For a 20 quid hairdryer? Do these people think we have “dickhead” tattooed on our foreheads? As a thanks for our “help” we’d be entered in a FREE PRIZE DRAW! Oh, and unless we spotted some tiny writing at the bottom and ticked a box, our personal details may be “passed to other reputable organisations who may contact you by mail or phone”.
On balance, I think I’ll forgo the guarantee and take my chances on it not breaking down. I wonder if Allan might have a spare hammer?
Industry sectors news at a glance. Interactive heatmap, video and podcast
Everything the Business Traveller needs to know to make a better trip
Get ready for the winter sports season, with our resort guides and snow reports
We are backing British business, what is the confidence of the nation and what businesses are succeeding?
Growing demand for energy, oil that is harder to reach and the rise of carbon dioxide emissions. We examine the energy challenge
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
36-month car lease
on contract hire for
£359.99 plus VAT pm
12 months for the price of 11 and a 5% discount.
Offer ends 31/11/09
The UK's leading alternative to showroom finance.
Finance packages tailored to your needs.
Minimum loan of £15,000
Car Insurance
£12,578 per annum
The Independent Housing Ombudsman
London
Competitive
Barclaycard
Not Specified
The Sheppard Trust
London
£80-95,000
Clay McGuire Executive Selection
Moments from Battersea Park.
For sale with Winkworth.
See your free Experian credit report beforehand
Book now & save over £100pp.
11 cool resorts, lowest prices... Early Booking offers 15 Nov.
20% off selected Azores holidays taken in October with Sunvil Discovery
Get covered on your travels with a superb range of policies at great prices. Visit InsureandGo.com
World Class Golf, Spa and preferential Beach Club. Private estate overlooking West Coast
Villas from £275 per night inclusive of Golf
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.